VB
Vicky B

1 reviews | Active since Jul 2013

10 Oct 2017, 15:36

No Upgrade... customer care Pathetic

Upgraded through the online service had to phone over 5 times to ensure it is canceld everytime they say it was NEVER was.... Trying to upgrade in the shop but vodacom online is Not resolving the issue to open the status as the phone was never deliverd...

No phone... no Service. Been with vodacom for 10years and now this...... Pathetic

0
Replies (2)
Vodacom
Vodacom's reply10 Oct 2017, 15:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Oct 2017, 07:40
Official

Dear Vicky

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian