1 reviews | Active since Jul 2016
No upgrade allowed
<p> </p> <p>I am so annoyed right now. My husband took out 2 contracts for me nearly 8 years ago. Due to financial problems he put himself under debt review. I have been managing my account so weel, paid on time every month and am actually ahead with payment. We were allowed to upgrade 2 yars ago, now I was told I could upgrade, but when he did the paperwork it says he can't. He has to pay in thousands for a handset. What *******. Vodacom gets their money on time every month without fail. I also top up every month with about R800 extra. We have been loyal and good customers. The debt review fininshes next year. If Vodacom has such a problem, why don't they cancel the contract which has now reached its end. Once again they are happy to take my money every month but won't accommodate me when needed.</p> <p>I would like a respose to this as no one wants to help me when I make enquiries.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
I have rep**** to Roderique Lategan about his response. It seems to be the standad response issued.
I would appreciate a reply to my email
I have rep**** to Roderique Lategan about his response. It seems to be the standad response issued.
I would appreciate a reply to my email
