1 reviews | Active since May 2015
No upgrade after twentyfour months.
<p>If I visit Vodacoms website I can see that I am due for an upgrade on 19th April as I signed a twentyfour month contract with my previous upgrade April 2015 (exactly 24 months ago). Vodacom is now telling me that I am only allowed to upgrade after my July payment has been made. This I do not understand as I have been a customer of Vodacom for twenty two years since 1995 and always upgrade every second year (24 months) in April. The explanation I got was that the handset was more expensive than what my payments for the device was on this last contract and that is the reason for me to pay an additional three months over the agreed 24 month contract. This is not acceptable.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved