No upgrade after 2 week battle

<p>I have been trying to do an upgrade on my account ( ********** ), but for some reason Vodacom is holding me hostage saying that I owe Truworths money. I sent them the proof of payments and they came back with the same story. I tried to downgrade, that was denied, I tried to cancel my contract, that too was denied.</p> <p> </p> <p>I have been loyal to Vodacom since the start of my contract, I even pay my accounts a few months upfront sometimes. I also spend no less than R1 000 on airtime and data on a monthly basis.</p> <p> </p> <p>I just feel that if Vodacom believe they are too good for my money, I would rather take it elsewhere.</p>