NO UPGRADE

<p>I Have struggling to do an upgrade online to no avail since the 3rd of November. on the 25th November i held on in total for over 30min. when i finally got through to a consultant I told her i was interested in upgrading to the Samsung Galaxy A7 they had a black friday special with 20GB for the first 6mnth... she told me to hold on and proceeded to put me back on hold.</p> <p> </p> <p>I eventually called your switchboard on ********** and was assisted. the swb lady trasnferred me and i was assisted by a very friendly lady after everything I thought i had finally received help she advised that someone will call me to confirm everything and that i should receive my new mobile in 3 to 7days... well Im still waiting for a call.... or maybe its the number that keeps calling me and hanging up when I answer, I dont know any more.....</p>