No Upgrade??

<p>Was informed that I was due an upgrade. My account has a balance of R0.00. Called upgrades, told I do not have a lot of choice only the iPhone 7 on a red package (there highest). Most odd, if my options are limited then one would have thought limited to a lower package not the top package?? Anyway, was told to contact accounts. They could not find my account using the cell number to be upgraded?? I gave more details and they found the cell number but could not assist me. In total I spend 45 minutes on the phone and got NOWHERE!! I am out of contract and want to upgrade or cancel - which is it to be Vodacom!!</p>