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rM
rebeca M

1 reviews | Active since Jul 2013

11 Sept 2019, 12:39

No updates on ********** case reported....

I wrote a review last week 2/09/19 about an upgrade done with my iD without my knowledge. Also with ****d signatures and initials and **** photo of ID. Vodacom promised to investigate the matter , I get different people calling me everyday from Vodacom asking me what happened ?? Yesterday a got a call from a guy from vodacom asking me if I was aware that the same number am fighting for the fradualent activities in South Gate , someone in colesberg tried to do the same and they cancelled it . But the guy is not telling me about the first ********** activities I have reported . No updates nothing ...The other lady called me today telling me the have cancelled the colesberg upgrade ... I told her my matter is with regards to South Gate and all other upgrades done with my ID must be cancelled ...

Vodacom I want you to finalize the case before my debit order runs on Friday . I didn’t plan for 900 to be deducted , my contract with vodacom is worth 429 not 900 .... at least update me of what is happening wha should happen ...

0
Replies (4)
Vodacom
Vodacom's reply11 Sept 2019, 13:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply19 Sept 2019, 10:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
rM
rebeca M's update27 Sept 2019, 19:06
Reviewer Update
My problem is still not solved . Every time when I check my Wi-Fi I hope and pray to find my 30 Gig for day and 30 gig for night info . The information about contract that I had signed in January 2018

I did not sign up for 175 minutes and 0 gig and definitely not paying for that .

I think my next step is the ombudsman cause I have really tried . All am hearing from Vodafone is my problem has been solved but yet am not getting what I have paid for .
rM
rebeca M's update05 Oct 2019, 06:29
Reviewer Update
On the 01 October I was told the problem is resolved . And I taught I can trust vodacom again after the promising response in resolving the matter . Same day 18:40 I got a message that the number is Soft Locke’s and owe Vodacom 16000 . Like will this ever end ....