No updates on delivery

I did an upgrade with Vodacom online and i was advised that I will receive my device within 5 working days if i want to track my parcel i need to contact RAM. However when calling RAM they were not very helpful at all. So i decided to call Vodacom to give me an updated and to speed up the delivery, because I am going on leave and there will be no one to receive the delivery on my behalf. The agent contacted RAM and after the vodacom agent spoke to RAM she advised me that delivery guy/vehicle was involved in an accident , why didn't anyone communicate this with me because ive called in numerous times why didnt vodacom do follow up calls with RAM to confirm if the device has been delivered to the client or call the client to confirm if the device was received?

The agent than informed me if the vehicle was involved in an accident they need to 'investigate' and this might take another 7 working days which I feel is unacceptable.

I have never waited so long for my new device to be delivered. it normally takes one day o i need to go through all of this.

I ended up cancelling my upgrade as i am dissatisfied with the service received and this is now the second time that i am complaining about the service and cancelling my upgrade.

Is there something you wish to tell me about the service delivery if its not up to standard or what's the problem. Is it really so difficult to keep a client informed?