PP
Pale P
1 reviews | Active since Oct 2019
13 Feb 2026, 16:51
No update to the Credit Bureau. They will leave you stuck
I paid up my account on 2025/10/09 and to date, Vodacom has not updated the credit bureau. The account still appears as being in default. I did not even know that I owed them R700 for a fibre line I cancelled more than 5 years ago. They never made contact to inform me about this supposed debt. Vodaom is genuinely so unserious. No-one can account for anything. You will be sent from pillar to post just to get answers. I am sick of them and their pathetic service, honestly.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Feb 2026, 07:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Feb 2026, 07:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PP
Pale P's updateReviewer Update
16 Feb 2026, 08:18I still have not been contacted. You even have the nerve to Lie and send an email claiming that you have failed to reach me. No1 contacted me all weekend. My issue is still not resolved. You take your customers for granted and I am sick of your pathetic service when I am NOT even an existing client. I will never recommend Vodacom to anyone. They thrive in ruining lives. PATHETIC!!!!!!
PP
Pale P's update16 Feb 2026, 08:18
Reviewer Update
I still have not been contacted. You even have the nerve to Lie and send an email claiming that you have failed to reach me. No1 contacted me all weekend. My issue is still not resolved. You take your customers for granted and I am sick of your pathetic service when I am NOT even an existing client. I will never recommend Vodacom to anyone. They thrive in ruining lives. PATHETIC!!!!!!