no update on installation

We ordered Vodacom fibre, and it was approved and was scheduled for installation on Monday 26 November 2018, between 13:00 and 17:00. At about 09:00 we received a call to say that the person that was going to do the installation was involved in an accident and that they would not be able to complete the installation that day. It was very good service that we were contacted before the scheduled time and informed of the situation.

A new time slot was arranged for Tuesday 27 November 2018 at 09:00.

On Tuesday 27 November 2018, the team arrived at about 08:50 for the installation. At this stage I was very impressed with the service from Vodacom. They were friendly and efficient in what they did. They connected the cables from the road to the point in the house, but at that stage things started to go wrong. I was informed that the quality of the signal at the road point was very low, and they would not be able to complete the installation. Another team would need to come out and investigate the point at the road, or they would need to investigate the main fibre line that fed the complex. Since this was discovered at about 10:00 on Tuesday 27 November 2018, the technician informed me that he hoped the the other team would be able to resolve the problem on that day, or maybe the next day, Wednesday 28 November 2018.

To date, Vodacom have not resolved the problem , nor have they contacted us for an update on the problem. We have tried contacting the Helpdesk number ********** , but no-one there is able to give us a proper update. They only update we get is that it is assigned to the scheduling team, and that is it. We are told that someone will contact us, but nothing has happened yet.