No update on escalated calls after airtime dissappeared

<p>Vodacoms customer service does not deserve even one star rating. I have been waiting for response for a call i logged on the 01 August and was escalated with ref no: 1- ********** 0346. </p> <p>On 04 August I had to call as <em> I was advised that the turn around time is 24 Hours </em>and I had not received any feedback. When I called on the 4th I was advised that the call was still not assigned to anyone. I was told to give few more days. At 17H42 the same day I received an sms stating that the call has been closed but no one had the courtesy to call me with the feedback.</p> <p>On the 05 August I called to find out the resolution of my closed call and was read the notes left by someone who attended the call, which was not even addressing the query.</p> <p>The lady assisting me logged another call and left some notes and included on the notes that I would appreciated to be updated when they resolve or close the call. This time I got 2 ref numbers 4 hours apart,</p> <p>1- ********** 8760 and 1- ********** 5234</p> <p>On Tuesday the 9th August I called making a follow up and was again told the call has not been assigned. Its so frustrating that you call a help desk and you are told there is nothing we can do, and vodacoms helpdesk does not have a contact whoever they escalate calls to they can only send sms. Strange or these guys are covering each other on their poor service.</p> <p>Again hardly an hour after my call at 10H30 , I received an sms stating that ref no: 1- ********** 8760 has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom.</p> <p>No explanation on the resolution or findings after the escalated query. Till today after168 hours I have not received any response and Vodacoms turn around time is supposed to be 24 Hours sometimes they say between 24-48 hours.</p> <p>I am fed up with Vodacom, if anyone is considering joining this service provider, free advice DON'T. </p> <p>Vodacom does not have a Help Desk, finish.</p>