No update on cellphone

We came here on Thursday 4th Feb to purchase Huawei Mate, and where told that since the store does not have the phone, it would get ordered, Friday would be delivery, and would het contacted Fri to pick it up. All of that never happend, never received a confirmation or a call regarding the application nor the phone. It is now Sunday, and i am told that the application was sent through. Not sure what is to happen as this is a new contract with Vod that my husband is taking.