PB
Paul B
1 reviews | Active since Dec 2014
11 Jan 2021, 14:02
No update for a location in almost 2 months.
I have logged on 16th November 2020 a call with Vodacom Fiber to do a re-allocation of my fiber line. I have not heard a thing from Vodacom. I have been phoning continuously for an update. And there is no update. I can not believe that it takes so long to run a fiber optic cable from the outside box into my house. Really. Is there anyone at Vodacom that can escalate this to Open Serve? I work from home and rely on this to be working. Please can someone HELP?
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Jan 2021, 14:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2021, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PB
Paul B's updateReviewer Update
12 Jan 2021, 11:57I am again waiting for Vodacom to reply. Nothing heard since my post yesterday. I called in and the agent promised that he would copy on the mail or call me back!
No one seems to care. I repeat on the 16 of January 2021, it is 2 months that I am awaiting. This is not acceptable. Am I going to get another auto reply from Vodacom and ignored again?
No one seems to care. I repeat on the 16 of January 2021, it is 2 months that I am awaiting. This is not acceptable. Am I going to get another auto reply from Vodacom and ignored again?
PB
Paul B's update12 Jan 2021, 11:57
Reviewer Update
I am again waiting for Vodacom to reply. Nothing heard since my post yesterday. I called in and the agent promised that he would copy on the mail or call me back!
No one seems to care. I repeat on the 16 of January 2021, it is 2 months that I am awaiting. This is not acceptable. Am I going to get another auto reply from Vodacom and ignored again?
No one seems to care. I repeat on the 16 of January 2021, it is 2 months that I am awaiting. This is not acceptable. Am I going to get another auto reply from Vodacom and ignored again?
PB
Paul B's updateReviewer Update
13 Jan 2021, 11:35No reply from Vodacom, What kind of service is this? Is there anyone working at Vodacom? How can you run a business when you can't even respond to this post? I am shocked at the service of Vodacom. No phone call, No email......NOTHING!!!! Does any one care at Vodacom?
PB
Paul B's update13 Jan 2021, 11:35
Reviewer Update
No reply from Vodacom, What kind of service is this? Is there anyone working at Vodacom? How can you run a business when you can't even respond to this post? I am shocked at the service of Vodacom. No phone call, No email......NOTHING!!!! Does any one care at Vodacom?