CW
Chanel W

1 reviews | Active since Jan 2020

10 Jan 2020, 09:35

"No TV for Black Friday Special".

We received a sms to say for black Friday they have a 55? Samsung Tv for 3000 vodabucks. The app was not showing, we then went to the Vodacom shop Friday morning at Waverley Plaza, they told us that they are having trouble loading it. Friday about 4 we went to the Vodacom chat store at Gezina centrum, the tried the app as well with no luck, told us to go to a Vodacom shop, we then went to Vodacom at Wonderboom junction, the guy there made a phona call and told us that it could happen any time from Friday till Sunday. Every now and then we tried the app with no luck. We then went back to Vodacom at Wonderboom junction, where they then locked a complaint and told us to wait 24 hours. Now they send us a sms to say that the Tv's was limited stock and on a basis of fist come first serve. The thing is how can they say that, if the app was never available to purchase the tv? Also VODACOM - bought airtime to purchase showmax and received a story from them. needless to say, we paid and could not watch showmax. So all VODACOM is doing is take money and don't deliver!! I have all the screen shots and e-mails from them.

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Replies (1)
Vodacom
Vodacom's reply10 Jan 2020, 12:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team