No TV delivered

Black Friday deal for TV and router.. No TV was delivered. I've been trying to get hold of someone who can actually tell me what is going on. Your agents claim not to know anything and no one Is getting back to me. What must I do with half of the package. And come the end of the month then you want to bill me. I want feedback asap. I did not agree to this and I'm definitely going to wait 7days for your admin department to get back to me. Why send out the router if you know you having issues with tvs and why have you not communicated this to the customers.. The customer service is horrible. No one will to help and as soon as you mentioned black friday they drop the call on you.. I'm highly disappointed in vodacom. Regret changing my service provider