1 reviews | Active since Dec 2012
No transparency in advertising.
I received an advert to say if I buy airtime for R12 I would receive bonus airtime worth R25. I had over 50 minutes free, over R40 airtime and over 3 gig data in my phone when I decided to take on the special. To my surprise, after having made to calls more than 15min were taken from my minutes whilst I had just received bonus airtime. I contacted call center and to my surprise was informed that Vodacom used my bonus airtime for my Internet surfing/Internet. Why would I buy R12 airtime only for the bonus airtime to be used for Internet? What is my data for then? I feel vodacom is not transparent in their advertising and has cheated me the consumer by not being transparent. Now I bought airtime I did not need because I thought I would be able to use the free bonus airtime to call my friend. Vodacom is a **** and as a consumer, I feel ******* and want my minutes back. <br> Had I known the free bonus airtime was not for voice to voice calls, air would not have bought the airtime and would've bought power hour instead.<br> <br> I want my minutes back and they can take their data from my 3 gig like it's always been. Stop ******** consumers.<br>
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
