no transparency

Can someone tell me wht is wrong with voda accounts. They send u messages saying u are owing when u call client care ur status is current. U go to the branch then the same thing. Instead of deducting the agreed amount they take less u call to ask why and no one has answers. I call every week to check nd every week is the same bull meanwhile i know that they need to take more. Monday i called them im told about arrears i told the about already. Like wht is wrong with ur accounts. I had a gr8 experience with voda before until the new additions to my line. They cant even give me the banking details and my balance 4 me to settle this *******. I wanted to build my credit score bt thanks to vodacom's incompetence it is ruining it. Today i called again to know since i paid the arrears i dd not know about for the sake of my beaure how much will the next month instalment be. The shock of my life again of which i was transfered 4 times to so many departments. I then transfered another funds today R2880 but my question was for what am i really paying 4? Wldnt it have been better to buy my phone cash? Come on im ****ing my self with so much money for beaureu? Now im told i have instalment of R2660. FOR WHAT!!!! I called in to find out y though and im told i have used data worth R1 900. Guys i specifically asked 4 a phone and laptop not a modem. when i was told ot comes as a package i specifically asked if it was on top up. So that i can top it up my self and the consultant said yes everything is as i requested. No im told i used up R1900 worth of data i do not know of and can never buy so much data due to affordability. Im now frustrated and indebted by a cellphone provider. Really guys? I want this resolved and u guys also need to take all of these gudgets i cannot pay more than R1000 on a phone. I can not afford such the agreement was to pay 800 every month thats it. I have been calling so many times even not going to work because this is now stressing me since this was not the agreement. I dont have a problem paying paying for something we agreed on but not something i do not understand. Please sort out my account and refund back my funds. Too many references, others dont even give u references. 1/ ********** ********** and 1/ ********** **********