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Warren A

1 reviews | Active since Mar 2013

23 Mar 2021, 11:13

No traction on issue

Everyone in the call center is nice but nothing gets done.

I have been waiting 5 days for Mrs/s Sonday to fix my order that she submitted incorrectly. I need to use this line for production not YouTube. (SO***)

0
Replies (4)
Vodacom
Vodacom's reply23 Mar 2021, 11:18
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team

Best regards,

WA
Warren A's update23 Mar 2021, 15:07
Reviewer Update
Still no update from anyone at the support team
WA
Warren A's update23 Mar 2021, 15:19
Reviewer Update
No traction on issue
Vodacom
Vodacom's reply12 Apr 2021, 18:12
Official
Dear Warren Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the fibre has been installed.

 Regards Vodacom Consumer Website Team

Best regards,