EC
Edith C
1 reviews | Active since Nov 2021
20 Mar 2024, 17:10
No tracking number,No oder was received after 5 months.
I purchased an INTOUCH COLOUR CHARGER BUNDLE-HOME & AMP: CAR PD20W TYPE C. On the 29 on November 2023 up to now I have not received any feedback back from Vodacom or even a tracking number no communication to let me know why I haven't received my oder .this is the second time Vodacom has let me down. I'm very dissapointed with their customer service, how do one oder something online only to wait for 5 months to receive their oder I'm very dissapointed with Vodacom.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Mar 2024, 07:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Mar 2024, 07:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
EC
Edith C's updateReviewer Update
26 Mar 2024, 14:22I'm still waiting up to now ,I did respond to your email but up to now no feedback again I'm still waiting for my oder .
EC
Edith C's update26 Mar 2024, 14:22
Reviewer Update
I'm still waiting up to now ,I did respond to your email but up to now no feedback again I'm still waiting for my oder .
EC
Edith C's updateReviewer Update
27 Jun 2024, 06:51I'm still waiting for Vodacom to deliver or refund me this is now 7 months later no communication or whatsoever has be made I'm tired of always complaining about Vodacom.
EC
Edith C's update27 Jun 2024, 06:51
Reviewer Update
I'm still waiting for Vodacom to deliver or refund me this is now 7 months later no communication or whatsoever has be made I'm tired of always complaining about Vodacom.