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JS
Johannes S

1 reviews | Active since Jul 2020

08 Jul 2020, 16:22

No to DATA contracts

I've recently considered cancelling my data contract with Vodacom. The contract is for 50GB a month and a Huawei router is included. I got a nasty surprise when I discovered that Vodacom is the only cellphone service provider that charges 75% cancellation fee on the remaining contract amount. I am 10months into my 24-month contract and the cancellation amount is R6 600!!! This router is about R1 400 worth at the moment. So if I were to cancel now I would be paying them in excess of R4 200 in data that I wouldn't even receive!! This is so unreasonable and it's strange that this is even lawful. If anyone is considering a data contract with them stay away!!

0
Replies (4)
Vodacom
Vodacom's reply09 Jul 2020, 09:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply09 Jul 2020, 10:10
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that the customer will be liable for 75% of the remaining subscriptions, should you request a premature cancellation. The premature cancellation excludes discounts offered on promotional packages. Kindly refer to our contract terms and conditions: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions

Regards,

Vodacom Consumer Website Team

Best regards,

JS
Johannes S's update09 Jul 2020, 19:06
Reviewer Update
The two paragraphs above are contradicting: "It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation"  Yet, in the second paragraph you basically repeat the unfair condition in your contract. This condition is the whole reason for my dissatisfaction. So no you don't value my feedback nor do you want to improve as an organization.  I'll see out my contract rather than paying this ridiculous cancellation amount and will voice my dissatisfaction with my business colleagues, friends and family. 

Also can you please kindly refer me to the condition that states the cancellation fee excludes any discounts offered on promotional packages? 
JS
Johannes S's update14 Jul 2020, 10:51
Reviewer Update
For anyone viewing this post, the private reply from Vodacom was not very helpful and they just referred me to their T & C's. So be careful when you're considering them for any type of contract where the device is not worth much.