1 reviews | Active since Dec 2016

28 Mar 2017, 14:41

No title can justify the corporate, retail mentality.

<p>Hello Vodacom, please xplain to me the following in plain and simple langauge also state the laws that you will be basing your assumption on.</p> <p>My Question is simple,</p> <p>1.How do you transfer a data sim subsribtion on two contracts that ceased to excist and are attached to numbers that you have provided that is not in my use. I understand that the data sim subscribtion is linked to a contract, those contracts seazed to excist... So according to my opinion the data sim subscribtions also seazed to excist with them.</p> <p>2. On which legal basis did you transfer these subscriptions to my new contract ? According to the well written reply the Vodacom reasoning and methodology are as follows.</p> <p>Client runs out of data, supply client with a data sim subscribtion to solve the problem, and then just to make more profit we transfer the subscription to the clients new contract without also transferring the paid for benefit. </p> <p> </p> <p>How much profit is enough ? </p> <p> </p> <p>Kind regards</p>

0
Replies (4)
Vodacom
Vodacom's reply28 Mar 2017, 15:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Apr 2017, 10:53
Official

Dear Ian

Please be advised that feedback has been sent to you via email.

Regards,

RJ

's update05 Apr 2017, 06:41
Reviewer Update

Dear Rj

Please be advised that i have not recieved any feedback is indicated on this page. But thank you for the call to inform me that you will send feedback. Maybe you didnt click the send button....

's update05 Apr 2017, 06:49
Reviewer Update

Maybe the fat cats and CEO / MD's can enroll for customer service 101.. But please enroll for Ethics 101 first. Both these subjects are vital for any member of a mangement team. i am sure Thuli will lend you her notes on ethical business practises. Just ask her nicely.

I suggest Mr. MSA Joosub, T Streichert and the rest take over the customer complaint section, maybe then they wil understand what we as customers struggle with on a daily basis.

So to further my complaint, please also provide proof that the paid for benefit has been transferred to the number thats being billed.

Kind regards