No time for pensioners

I went with my 76 year old mother to Vodaworld on Saturday 7th November to renew her contract. This was done and she got a new phone. I showed her the basics that she needed to know about the phone. On Wednesday 11th November she was not sure of something, she could'nt get into contacts to make a call. I was at work, I told her to go to the nearest Vodacom shop and ask someone to help her. She went to Greenstone shopping centre near her retirement village. She went into the first vodacom shop only to be met by someone totally not interested in her issue, saying I "I am going to charge you R150 to show you how your phone works" or otherwise go to Vodaworld where you got he phone. She then walked the entire length of the shopping centre to the second vodacom shop who had the same attitude. So she is now at home as she cannot drive, with a brand new phone that she cannot work. On Saturday morning I dealt with Mfanelo at Vodaworld for this contract. He was great. I have 4 contracts in my name with Vodacom. The one expired last month. I told Mfanelo that I would return on Saturday 21st November after his study leave, to renew my contract with him as his service was fantastic. Bust based on how vodacom treats new clients, especially pensioners, I think I am going to shop around for a different service provider.