KP
Kirsten P

1 reviews | Active since Feb 2022

26 Dec 2022, 12:05

No thoughts of customers or the inconvenience that Vodacom causes.

Absolutely ******* provider. Doesn’t help their customers, *****s their money and doesn’t provide them with the services that their customers are paying for. I’ve been without internet for over 50 hours now. And what’s worse is my problem will still not be fixed until another 48 hours because these people are too lazy to do anything. They can’t fix their lines nor find a solution for the customers. A hard reset was done on my router to try fix the problem. All I need is for my router to be configured to see if that even fixes the problem, who knows maybe that won’t work. But honestly Vodacom what is wrong and why do you feel the need to not fix your clients problems?? I’ve had to buy data and I’d expect that I am reimbursed. I spent Christmas Eve and Christmas without internet. I have family overseas that I couldn’t call or message because I had no internet.

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Replies (1)
Vodacom
Vodacom's reply26 Dec 2022, 13:48
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team