EVdM
Erika Van der Merwe

1 reviews | Active since Feb 2025

03 Feb 2025, 14:10

No thanks Vodacom

Vodacom is a joke. 1. No one knows what is going on and no one can help us. 2. Money is put on your account that no one knows where it comes from 3. Contracts are reviewed without your consent or permission, no one spoke to me or my husband about reinstating the account. 4. That same account was requested by my husband at Vodaom to be taken over to a pay as you go. 5. SIX MONTH later and the same problem has not been resolved. We have spoken to every possible department, after holding and being transferred endlessly. We went to Mall of the nort Vodacom, the staff assisted us and was very helpfull. They also phoned and they sent emails with no luck.

I have got 99 references and still no solution. We have recieved yet another bill after the 5th time that a cancellation was requested.

DONT WASTE YOUR TIME AND MONEY AT VODACOM!!

Empty promises and no help❗️❗️❗️❗️❗️

0
Replies (1)
Vodacom
Vodacom's reply04 Feb 2025, 08:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team