No Thank You to New Business

<p>My cellphone got ****** on a Saturday morning. Unfortunately it was not insured, but luckily I could upgrade my current contract and get a new device as well. I upgraded my contract with Vodacom online on Monday the 26th of June, but could not complete the transaction because I needed to give a confirmation code that was sent to my cell number, which is not active. I called customer care to explain the situation and they took down my alternate cellphone number as well as my office number. I called numerous times on 27, 28 and the 29th of June to follow up as they have not contacted me as yet. Apparently I was contacted numerous times, on my cellphone number, which is not active, as well as on various other cellphone numbers which I do not recognise. I am incredibly dissatisfied with the level of customer service that I have received from Vodacom, the careless attitude received from your staff is unacceptable to say the least. I was called back to confirm the upgrade, but not a single call back to find out if my request had been resolved. Pathetic Vodacom!</p>