1 reviews | Active since Jul 2017

17 Jul 2017, 03:03

NO THANK YOU

<p>My wife informs me that her account was debited for insurance by Vodacom this month. I have many questions,</p> <p>1. The phone being used by my wife is on a contract in my name - why is she being debited.</p> <p>2. How did Vodacom get her account details to debit.</p> <p>3. Why is she being debited when the choice was not given to either of us for taking insurance on the phone.</p> <p>4. On wht basis is Nedbank allowing this debit on her account.</p> <p>5. Who is going to refund this unsolicited debit.</p>

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Replies (2)
Vodacom
Vodacom's reply17 Jul 2017, 07:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Jul 2017, 07:52
Official

Dear Nazeem,

Your matter has been resolved.

Have a wonderful day.

Regards,

Cassandra