No telephone manners, no means to be of assistance

I went to a voda shop yesterday to get a new contract.<br> the lady at the shop was more than willing to assist with a smile on her face. she processed my details and then it was declined, much to my surprise i asked why, she said that i have a contract already....<br> <br> I had a contract with Vodacom many many fulls moons ago... this was paid and cancelled, this was done in 2012 already. so when the lady at the shop gave me the number *** to call and find out exactly what the issue is... so i call i give the other lady on the phone my details, she says your account is in arrears and you about to be handed over- \Mm like excuse me, 4 years later you telling me this, at first you could pick up me details, and now today ( 10-03-16) you telling me Im going to be handed over... so technically if i didn