KN
Kuhle N
1 reviews | Active since Feb 2014
17 Jan 2022, 13:49
No technician sent to fix wifi connection S
Oh boy am I annoyed with Vodacom Wifi department. My connection has been down since Friday and I am struggling to work. I spoke to a consultant on Saturday who said she would assign a technician to me by 24 to 48 hours but I got no confirmation then yesterday I called and spoke to an agent who logged the request and got confirmation, he said he would ensure a technician is by my house this morning. That didn't happen so I followed up now am told 3-4 working days. Am unable to work guys.
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Replies (4)
Vodacom's replyOfficial
17 Jan 2022, 14:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jan 2022, 14:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KN
Kuhle N's updateReviewer Update
17 Jan 2022, 17:05Good day
No one has called since and i need to work. Please advise if vodacom will reimburse me for the days in which i had no service.
No one has called since and i need to work. Please advise if vodacom will reimburse me for the days in which i had no service.
KN
Kuhle N's update17 Jan 2022, 17:05
Reviewer Update
Good day
No one has called since and i need to work. Please advise if vodacom will reimburse me for the days in which i had no service.
No one has called since and i need to work. Please advise if vodacom will reimburse me for the days in which i had no service.
KN
Kuhle N's updateReviewer Update
17 Jan 2022, 17:17Good day
No one has called since and i need to work. Please advise if vodacom will reimburse me for the days in which i had no service.
No one has called since and i need to work. Please advise if vodacom will reimburse me for the days in which i had no service.
KN
Kuhle N's update17 Jan 2022, 17:17
Reviewer Update
Good day
No one has called since and i need to work. Please advise if vodacom will reimburse me for the days in which i had no service.
No one has called since and i need to work. Please advise if vodacom will reimburse me for the days in which i had no service.
KN
Kuhle N's updateReviewer Update
19 Jan 2022, 12:27I am on day 5 sitting without internet. Spoke to a very rude Kwanele Dhlamini (the Team Leader) who read notes from the system and said that's all he could do. He said the matter is with Frogfoot, assigned to Sphiwe and I need to wait and he cant advise of timelines. Never renewing my contract with Vodacom again cause staff cant even assist. Stuck with no service and frustrated. All u do is collect our money
KN
Kuhle N's update19 Jan 2022, 12:27
Reviewer Update
I am on day 5 sitting without internet. Spoke to a very rude Kwanele Dhlamini (the Team Leader) who read notes from the system and said that's all he could do. He said the matter is with Frogfoot, assigned to Sphiwe and I need to wait and he cant advise of timelines. Never renewing my contract with Vodacom again cause staff cant even assist. Stuck with no service and frustrated. All u do is collect our money