1 reviews | Active since May 2014
no technical support\ any help at all
<p>I have been on vodacom since 2012, as a prepaid customer. I have never changed or altered that status. Yet for some strange reason I've called you numerous times asking for assistance and you tell me my number no longer belongs to vodacom. I recharge using vodacom airtime each time, and receive no other airtime from any entity. How does a service provider lose control over a number that still needs their network services to function? You're depreciating in customer service. I need you to assist me, so I can take control of my number. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have been on vodacom since 2012, as a prepaid customer. I have never changed or altered that status. Yet for some strange reason I've called you numerous times asking for assistance and you tell me my number no longer belongs to vodacom. I recharge using vodacom airtime each time, and receive no other airtime from any entity. How does a service provider lose control over a number that still needs their network services to function? You're depreciating in customer service. I need you to assist me, so I can take control of my number..... This was 3 days ago, a consultant called me promising to give me feedback later in the day. 3 days later and I'm still waiting!
I have been on vodacom since 2012, as a prepaid customer. I have never changed or altered that status. Yet for some strange reason I've called you numerous times asking for assistance and you tell me my number no longer belongs to vodacom. I recharge using vodacom airtime each time, and receive no other airtime from any entity. How does a service provider lose control over a number that still needs their network services to function? You're depreciating in customer service. I need you to assist me, so I can take control of my number..... This was 3 days ago, a consultant called me promising to give me feedback later in the day. 3 days later and I'm still waiting!