EL
Etienne L
1 reviews | Active since Aug 2018
12 Apr 2022, 09:53
No Tablet
Part of my upgrade was a Samsung A7 Tablet. Vodacom promised me that i will received this in the next 2 weeks. To date I have not received a phone call or any response. When speaking to Vodacom , they keep telling me , Its Samsung, and not them. Can someone call me and sort this out
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Apr 2022, 11:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Apr 2022, 11:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Apr 2022, 16:07Dear Etienne Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have escalated your query and the feedback that was received is that Samsung is going to deliver the tablet at your delivery address however, there is a stock shortage of the Samsung tablet A7. Regards Consumer Website Team
Best regards,
Vodacom's reply25 Apr 2022, 16:07
Official
Dear Etienne Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have escalated your query and the feedback that was received is that Samsung is going to deliver the tablet at your delivery address however, there is a stock shortage of the Samsung tablet A7. Regards Consumer Website Team
Best regards,
EL
Etienne L's updateReviewer Update
07 May 2022, 11:10Still waiting on my Tablet, if they have a shortage on stock, that's not my problem. Then exchange for something else
EL
Etienne L's update07 May 2022, 11:10
Reviewer Update
Still waiting on my Tablet, if they have a shortage on stock, that's not my problem. Then exchange for something else