No swop out on OUT OF BOX FAILURE. Samsung S6

I upgraded my contract phone on the 23/05/15 and chose the new Samsung S6. From the beginning I had hassles with the internet only selecting Edge and not 3G or 4G. I have spent more than 2 hours on the phone to the call centre and they advised me to return the phone on a OUT OF BOX FAILURE. They said that the Vodacom 4U shop were I got it will simply take the faulty phone and give me a replacement. <br> <br> After battling for 4 days (after being there everyday and being told to wait and blaming the network) I took the phone in to Vodacom 4U shop in Boardwalk Inkwazi Richards Bay. I explained the situation and explained that the phone is faulty and that the call centre said I had to receive a new phone. The lady (Yoginee) explained that they cant give me a new phone and that the phone has to be sent away for an evaluation before replacing it. <br> <br> This is utter nonsense as there is a 7 working day return policy on any phone that covers out of box defects. She said that this is not true and the consultant should have explained this to me. <br> <br> I also complained via the Vodacom Facebook page and my ref is 003A-ALNH