LB
Liesl B
1 reviews | Active since Feb 2019
26 Feb 2019, 06:14
No surprise that VODACOM sucks once again!
I cancelled my contract with a service agent on the 6th of January. I todl the lady I am leaving the country and not coming back. She assured me that after my last debit order it would be cancelled.....BUT it wasn't because Vodacom is useless. Now I am out of country and can't phone them... SO Vodacom if your eading this do as you where instructed by your client and cancel my contract!!! I will only use it as a "pay as you go" number seeing that I still use this number for my WhatsApp.
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Replies (2)
Vodacom's replyOfficial
26 Feb 2019, 08:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Feb 2019, 08:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Mar 2019, 13:35Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, our records indicate that the number has been converted to Prepaid. Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, our records indicate that the number has been converted to Prepaid. Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Vodacom's reply07 Mar 2019, 13:35
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, our records indicate that the number has been converted to Prepaid. Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, our records indicate that the number has been converted to Prepaid. Have a pleasant day further.
Regards
Vodacom Consumer Website Team