No support team
I have been having issues with Fibre Internet from Vodacom since the 14th May 2021 and they dont help when you call the help line. The back office work just as a reception, they answer and send the same quiry to another "technician" team.
They work 24/7 but the real "technicians" are only available when it suits them.
if looking for internet please look for another Internet Services Provider. i am in the market now.
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Replies (2)
Vodacom's replyOfficial
22 May 2021, 19:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 May 2021, 19:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 May 2021, 17:32Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
With regards to your service request number SR***, our records indicate that our Support Team has assisted and provided you feedback via email. Regards Consumer Website Team
With regards to your service request number SR***, our records indicate that our Support Team has assisted and provided you feedback via email. Regards Consumer Website Team
Best regards,
Vodacom's reply31 May 2021, 17:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
With regards to your service request number SR***, our records indicate that our Support Team has assisted and provided you feedback via email. Regards Consumer Website Team
With regards to your service request number SR***, our records indicate that our Support Team has assisted and provided you feedback via email. Regards Consumer Website Team
Best regards,