1 reviews | Active since Jun 2021
No Support or assistance from Vodacom
No assistance from Vodacom! Ordered a Microsoft Surface Pro via online store, the device is not working after 5 months.
Restarts every 3-6 minutes after a Microsoft software update, Microsoft support technician advised it be returned under Microsoft hardware warranty.
Customer care call centre, Online customer care call centre, relative customer care call centres , online chat support, customer care email and physical stores, have all been reluctant to assist, reluctant to escalate the issue, reluctant to provide correct information, provided false promises of assistance, false references numbers provided and no assistance from any senior support managers.
I've spent hours and days on the phone trying to resolve the issue with Vodacom to no resolve, been redirected multiple times to the same department, instructed to send emails to addresses that don't exist.
No context was requested and I was instructed to go to the nearest repair centre, Canal Walk, Cape Town.
I took the device to the repair centre and they refused to assist as they only look at mobile devices and not Microsoft surface pro. They had no process to handle the inspection, warranty, or replacement.
I was provided another number (Technical Support) to call the next day, due to operating hours, and instructed to request them to pickup the device.
No context was requested and I was instructed to go to the nearest repair centre, Canal Walk, Cape Town.
I took the device to the repair centre and they refused to assist as they only look at mobile devices and not Microsoft surface pro. They had no process to handle the inspection, warranty, or replacement.
I was provided another number (Technical Support) to call the next day, due to operating hours, and instructed to request them to pickup the device.