RV
Riaan V
1 reviews | Active since Jul 2011
10 Aug 2023, 06:48
No support on line issue
Since Saturday my phone has been loosing signal. The week before the base station that I connect to went down. Called Vodacom and got great service and sorted out next day. Now with the latest issue not getting any support at all. Made 3 calls, 1 email and still nothing. My phone is also my business, sitting with no internet or the ability to make or receive calls is not expectable. The only reason I am paying Vodacoms over priced rates is because they have a good network and client support. Seems not any more, and since I am on contract and can not just port away, Vodacom needs to step up their service
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Replies (5)
Vodacom's replyOfficial
10 Aug 2023, 07:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Aug 2023, 07:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Aug 2023, 13:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We have rep**** to you via email address: *** and requested some information that will assist our Network Administrators to accurately analyse and provide solution/feedback to your problem. Kindly respond back to our mail with the information so we can further escalate the matter.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
Vodacom's reply10 Aug 2023, 13:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We have rep**** to you via email address: *** and requested some information that will assist our Network Administrators to accurately analyse and provide solution/feedback to your problem. Kindly respond back to our mail with the information so we can further escalate the matter.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
RV
Riaan V's updateReviewer Update
10 Aug 2023, 13:59no email yet
RV
Riaan V's update10 Aug 2023, 13:59
Reviewer Update
no email yet
RV
Riaan V's updateReviewer Update
11 Aug 2023, 08:19not fixed yet. been a week tomorrow. How is it possible that a issue like this can be taking this long. Do i have to beg vodacom to fix my service????!!!!
RV
Riaan V's update11 Aug 2023, 08:19
Reviewer Update
not fixed yet. been a week tomorrow. How is it possible that a issue like this can be taking this long. Do i have to beg vodacom to fix my service????!!!!
RV
Riaan V's updateReviewer Update
14 Aug 2023, 11:02tomorrow is 2 weeks since this issue has started. Still no solution! Got a call this morning just to ask some questions and get the address yet again, after 2 weeks and many communications, the person on the phone confirms my old address, this tells me that in 2 weeks Vodacom has done NOTHING!!!!! to look into this. Do i need to cancel this contract and move away to get my number to work?????!!!!!!!
RV
Riaan V's update14 Aug 2023, 11:02
Reviewer Update
tomorrow is 2 weeks since this issue has started. Still no solution! Got a call this morning just to ask some questions and get the address yet again, after 2 weeks and many communications, the person on the phone confirms my old address, this tells me that in 2 weeks Vodacom has done NOTHING!!!!! to look into this. Do i need to cancel this contract and move away to get my number to work?????!!!!!!!