NN
Nhlanhla N
1 reviews | Active since Feb 2018
29 Nov 2023, 14:10
No Support No Help
Hi, bought 2*2Gig until Midnight bundles yesterday. I bought the second one to extend the expiry date to today. I received an SMS that confirmed the extension. When I check my balance just after midnight both bundles are gone. I tried using the TOBi bot on the app, I sent an email and used the WhatsApp chat service for assistance then one of the consultants calls I give her the information and I'm placed on hold then she hangs up no call back. This call was 16mins 21secs long and I still have no solution.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Nov 2023, 18:43Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Nov 2023, 18:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Dec 2023, 13:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised we have reviewed your account and have completed the investigation. Please note we have adjusted your data bundle balance by allocating 4GIG's as once off valid for 30 days for the data that was depleted.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2023, 13:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised we have reviewed your account and have completed the investigation. Please note we have adjusted your data bundle balance by allocating 4GIG's as once off valid for 30 days for the data that was depleted.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
NN
Nhlanhla N's updateReviewer Update
01 Dec 2023, 13:55Hi, I've received the Data.
Please remind the agents that hanging up is not ok, she could have just asked to call me back.
The gentle man (I forgot his name) that called me about this was nice and called back in a timely manner I appreciate that; he was 150% professional.
Thank you.
Please remind the agents that hanging up is not ok, she could have just asked to call me back.
The gentle man (I forgot his name) that called me about this was nice and called back in a timely manner I appreciate that; he was 150% professional.
Thank you.
NN
Nhlanhla N's update01 Dec 2023, 13:55
Reviewer Update
Hi, I've received the Data.
Please remind the agents that hanging up is not ok, she could have just asked to call me back.
The gentle man (I forgot his name) that called me about this was nice and called back in a timely manner I appreciate that; he was 150% professional.
Thank you.
Please remind the agents that hanging up is not ok, she could have just asked to call me back.
The gentle man (I forgot his name) that called me about this was nice and called back in a timely manner I appreciate that; he was 150% professional.
Thank you.