No support in resolving a fault on their side.

I have my Fibre connection through Vodacom provider Vumatel. Monday the 3rd of October 2022 I woke up to not having connection. I have raised the queries with Vodacom with reference number SR *** Since Monday I have made 11 phone calls totaling more than 2 hours time spent on the phone with them. Up until Thursday the 6 I could get no feedback as to what was wrong with the line. Finally late afternoon on Thursday someone phoned me and advised me that my line was disconnected by Vumatel but they do not know why. The person also advised me that they have send through a request for reconnection and that it could take up to 24 hours for the line to be active again. On Monday the 10th I made 3 calls during the course of the day trying to find out as to when my line would be active with no clear answer and unable to speak to someone of authority the one consultant even advised me that she is working from home and can only communicate through messages and that her supervisor is outside and not able to assist. ***. The Las consultant I spoke to told me again exactly the well rehe****d verse of the matter will be escalated and that it will take 24 to 48 hours for the matter to be resolved. Today is the 11th of October 6 business days after I first raised the issue with Vodacom and I still do not have my Fibre network reconnect. And no supervisor or manager have even attempted to contact me. The joke is that Vumatel has the monopoly on fibre in the area and can't even move to another service provider.