NO SUPPORT FROM VODACOM FIBRE

Please kindly assist a very frustrated customer whose fibre is down.

My connection went down on Thursday, 14/10/2021. On Friday I called ***, the consultant I spoke to gave me an SR number (SR***), and said someone will get in contact with me and provide technical support.

Nobody contacted me, I called again on Monday, 18/10/2021. I was told someone has been assigned to help me, I should wait to be contacted. I waited and still nothing.

I called again today, 20/10/2021, the consultant put me on-hold to try and reach this person that's supposed to help me. I was then told they can't reach this person, they will keep trying and they will call me during the course of the day.

It's almost a week now that we've been without the internet, and there seems to be no solution in sight, this is very frustrating as my family relies on wi-fi for school and work purposes.