No support from Vodacom

I loaded a ticket on the 28th of July, due to my fibre being off. I phoned every single day after, just to get the same message "Someone will contact you within 24 hours" or " we are escalating the matter". It is now almost a week later and nothing has happened. Today I find out that my ticket was closed and vodacom opened up a new ticket, probably to make their stats look beter. I asked them today if I can get the number of the field service department that needs to assist me, so I can personally follow up with them, just to receive the answer that they don't have this departments number, they only communicate via e-mail. They reassured me today that one of the team leads would personally phone me today to discuss my concerns. I am still waiting since the 28th of July for anyone at Vodacom to actually phone me back.