No support from Vodacom

I have the powerflex contract /deal and no one at Vodacom can help me with a query .

It seems that Vodacom offers a product that their staff cannnot access and do not understand.

I made numerous calls to Vodacom to request them to re submit the debit order for payment but no one is able to assist me as they do not have access to the system.

I was given 5 different numbers to call but still not able to get hold of a Vodacom employee that can assist.

I was also advised to go to the Vodacom store and when I got there they were also not able to assist me.

I can’t believe that a company like Vodacom can offer a product with no support.

I tried the online support channels and still could not get assistance.