No support from Vodacom
VODACOM is not at all interested to address our fiber issues that we have now had for almost 3 months. We have logged a call with the Fiber support center more than a month ago and did not get any action. We then phoned back on this query and requested to speak to a Team Leader which we were told that it is not possible to speak to a TL we need to leave a message and then a Team Lead will phone us back. That was now more that 2 weeks ago with no one phoning us back. We will be leaving and going somewhere else for sure.
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Replies (2)Vodacom's replyOfficial
02 Aug 2021, 14:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Aug 2021, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
04 Aug 2021, 10:31Our Fiber is down again from 10h00 this morning. Also no one has still phoned us as was promised above.
's update04 Aug 2021, 10:31
Reviewer Update
Our Fiber is down again from 10h00 this morning. Also no one has still phoned us as was promised above.
