No support from Vodacom

Helping an older lady who has an old HG659 router with ****le that does not work. Phoning first to get the default username and password for the router, was told it was admin, admin, after a long search found it was vbn_cpe, [U$^-V8n_Cp3 (after reset).

Then went into a shop to get the device checked as I suspected the ****le wasn't working. Was told at the shop that they don't support the router en that I need to phone, after telling me the simcard was dead and I needed to buy a new one. When phoning the number provided multiple times I decided to take it to another shop, where they looked at it and told me it was working after a few hours. I picked it up but nothing was working.

Then I phoned again to get a technician to come out to the ladies house, but was told the field devision was taken away from the Vodacom support department (nice move there Vodacom) The man on the phone told me I needed to take the router to a repair shop. Asked him to provide me an address as I had tried this before. He provided me with a number and when I phoned them the lady told me the router was too old and the customer needed to buy a new router.

This whole thing has taken me several hours spread over 5 weeks and resulted into an answer that the first person I spoke to could have provided me with. This lady will now cancel her contract with Vodacom and we will get her on another contract with a provider that does offer support.

The lady lives in a retirement village where more residents are on Vodacom, and I will be advising the village management on moveing their residents away from Vodacom.