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Vishen H
1 reviews | Active since Feb 2015
06 Dec 2020, 12:07
No Support for Vodacom Business LTE
I have a Vodacom business 200GB LTE line for which I am paying for speeds up to 20Mbs. I have had very good speeds for almost 11 months of my 24 month contract. From Oct 22 my speeds dropped below 1 Mbps. I was told my issue was at the tower and will be resolved within 14 days of 22 Oct. It is almost one and a half months later and my download speeds have been at best 3Mbs but most of the time below 1.5Mbs. I have made numerous requests for a manager to contact me but to date I have not received a call. I am currently working from home and most of the time I am forced to use my MTN cellular data to get my work done. This lack of service from Vodacom business is unacceptable. My ticket number is SR***
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Replies (3)
Vodacom's replyOfficial
06 Dec 2020, 13:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Dec 2020, 13:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Vishen H's updateReviewer Update
08 Dec 2020, 11:16Hi
To date no one from Vodacom has contacted me. My speeds are now less than 1 MB’s and is not usable for my work purposes. If you cannot deliver a service let alone make a phone call to me, please cancel my contract immediately so that I can join another service provider. This matter has been reported since 22 October and has not been resolved. Absolutely shocking service!
To date no one from Vodacom has contacted me. My speeds are now less than 1 MB’s and is not usable for my work purposes. If you cannot deliver a service let alone make a phone call to me, please cancel my contract immediately so that I can join another service provider. This matter has been reported since 22 October and has not been resolved. Absolutely shocking service!
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Vishen H's update08 Dec 2020, 11:16
Reviewer Update
Hi
To date no one from Vodacom has contacted me. My speeds are now less than 1 MB’s and is not usable for my work purposes. If you cannot deliver a service let alone make a phone call to me, please cancel my contract immediately so that I can join another service provider. This matter has been reported since 22 October and has not been resolved. Absolutely shocking service!
To date no one from Vodacom has contacted me. My speeds are now less than 1 MB’s and is not usable for my work purposes. If you cannot deliver a service let alone make a phone call to me, please cancel my contract immediately so that I can join another service provider. This matter has been reported since 22 October and has not been resolved. Absolutely shocking service!
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Vishen H's updateReviewer Update
18 Dec 2020, 11:19To date I have 0.3 - 0.5 MBs download speed. There has been no communication as to how or when issue will be resolved. Please provide me with email address of CEO as he needs to be aware of how business customers are being treated
VH
Vishen H's update18 Dec 2020, 11:19
Reviewer Update
To date I have 0.3 - 0.5 MBs download speed. There has been no communication as to how or when issue will be resolved. Please provide me with email address of CEO as he needs to be aware of how business customers are being treated