NO SUPPORT for ROAMING

Good day, <br> <br> I don't know how one can get Vodacom to respond - and it is impossible to speak or email a specific person who maybe can assist. I was given totally wrong information on roaming costs in Mozambique (I gave Vodacom the exact time of my call) . After three days I received an sms from Vodacom saying my current data roaming spend is estimated to be R4000. This is after I have activated the \saver\" option and also my phone record for three days says 246 MB - it means almost R16 per MB. I phoned on 1 April just after 8, transferred to a wrong number, phoned again and was told I need to activate itemized billing before they can investigate. I asked this person for an email where I can complain. I emailed to this email, then was advised to go to another department, then to another (this was now already past 4 PM) - since then I have send three emails and only get auto responses saying they will get back to me n 24 hours - I am already over 24 hours and cannot dare to use my roaming at that rate . To speak to the call centre people does not help at all - they have very little to no knowledge and no authority and refuse to let you speak to managers."