1 reviews | Active since Jul 2016

26 Jul 2016, 09:34

No Support at all

<p>I needed to access my profile and my password did not work. I try to resset it but could not.</p> <p> </p> <p>Called customer support but can really say "No" Customer support at all!! Just telling me I cannot speak to Technical and assigned and I will only be able to acces my account after the technical department fixed my password.</p> <p> </p> <p>Why I cannot talk to Tecnical I dont know and the "feel **** all for you" manner the Suoervisor talk to me are just not they way VODACOM!</p> <p> </p> <p>Thats why I will leave them MTN will go out of there way to support me!</p>

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Replies (1)
Vodacom
Vodacom's reply26 Jul 2016, 11:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team