dB
deon B

1 reviews | Active since Oct 2017

04 Oct 2019, 10:47

NO SUPPORT AT ALL

Ref *** was the last refferal which was send to me. I'm struggle no more than two weeks to have my password been reset on my vodamail.co.za, it was monday exectly two weeks since my email all of a sudden doesn't want to lock in, it keep showing the wrong password, i phone now a few times and everytime the support team send me a link to share and then my password will be reset, fruitless exercises, even this week they tried, then a call was log via the support team, NO ONE ever phone me back, after sms shows between 24- 48 hours the team will phone be back, now all of a sudden yesterday this reference was send, that this matter have been closed without any technical support at ALL.Now why can i not also stop my contract with vodamail, i get no SUPPORT regarding this matter at all and all my email is now two weeks behind, Im the branch chairman of the SA Legion in Kroonstad, i'm the training officer at RDW and receive email for the Khoba Klala projects, which i'm involved with, now everything must be send to my gmail, but forsure, after this POOR support, next year when my 2 x WI FI contracts and cell phone contract exspire, i WILL MOVE to MTN where my personal cell contract is and move everything there. THIS not the first time i expierce poor service delevery and this is forsure the last time i asking for support, in your contracts which we as consumers is show in black and white to provide uninterrupted service, your part is a breeching of my contract with you, monthly you subtracted your fees, FOR WHAT????? Your Company is sponser lot of events, whith our money, i think pesonally there must be a compain been started which "Vodacom FEES must fall" refuse to pay

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Replies (2)
Vodacom
Vodacom's reply04 Oct 2019, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom
Vodacom's reply22 Oct 2019, 10:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team