AP
Adam P

1 reviews | Active since Mar 2011

14 Dec 2016, 07:21

No Support

<p>I have 2 phones on my vodacom contract and one of them cannot load extra Data bundles. I have now phoned Vodacom multiple times asking them to assist for me to load data or for them to load data for me and everytime they (Technical team) says that there is a error since November when I tried to load data and that they will remove the error and I can try again in an hour. How and what must be done for vodacom to actualy fix this and not just say that they will. This is not the first issue with Vodacom. I am really regretting my 6 year loyalty I showed them...</p>

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Replies (1)
Vodacom
Vodacom's reply14 Dec 2016, 07:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,