no support

I just want you to explain to me how is it possible to upgrade your phone and wait 2 weeks for it? If you do a query at the voda shop they are not able to assist you with a date because vodacom does not give them a delivery date. I cannot understand how a big company like Vodacom cant even have a reliable system. I really do understand now why people are moving over to cell c because vodacom does not have any customer service and support!!! Really pathetic!