1 reviews | Active since Oct 2016

29 Jun 2021, 11:21

No Support

Call 082 135 for support, no call agents only the stupid bot that can't help, a simple vodamail password issue can not be that difficult to resolve, would have fixed it myself byt don't have access to vodacom servers. I am trying to assist an old gentleman with his vodamail password but even after reseeting it it does not work and vodacom support has been no help at all, as I can not ecen speak to someone, tried to phone upgeades and funny enough they answer and if I ask them to put me through to support they say I must just press option 2, as I told them option 2 is for sim swap, they can not help me. I will also not be upgrading my phone at Vodacom this August and also from August not buy any data from vodacom anymore, if you can't help someone with a simple issue like a email password that is not working why should I support you? Anyway vodacom services has went down the drain since all your pricws droppes since the court case you have. Would rather spend more money somewhere else for a better service.

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Replies (1)
Vodacom
Vodacom's reply29 Jun 2021, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team