No success migrating - terrible Customer Support

<p>I wish to migrate to a "Red" package. On the weekend I went to a Vodashop, chose my package and they were suppose to email me with the documentation. I am still waiting. </p> <p>Today, decided to phone them. It starts off voice authentication - done. Then I spoke to the first consultant. Regardless of voice authentication, you still need to answer about 5 security question. Once we got everything sorted, she had to "wait for the system" for the monthly tariff. I got transferred to another consultant. AGAIN - 5 security questions. She was useless. Had no idea about to new RED packages. Said she would rather transfer me to the consultants working with the Red packages. But no, I got back to Customer support, and the AGAIN - 5 security questions or was it 7, not sure. This guy was not helpful either. I was holding on forever "because the system was slow". </p> <p>Now after 45min, I decided I had better things to do with my time. Vodacom's "Customer Care" is byond useless. The shops and the website have got newly launched packages, and there is no way that any of the consultants can migrate me thanks to none of the packages apparently appearing on the "slow" system.</p> <p>If Vodacom won't migrate me, or carry on with this service, I will rather migrate to one of the other cellphone companies</p>